Privacy Policy

Effective Date: 31 July 2025 ("Effective Date")

PLEASE READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF OUR SERVICES. BY CONTINUING TO USE THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THIS WEBSITE OR ITS SERVICES.

ALL SECTIONS OF THIS POLICY APPLY TO BOTH REGISTERED USERS AND GUEST CUSTOMERS UNLESS EXPRESSLY STATED OTHERWISE.

1. Privacy Policy Commitment

1.1. For the purposes of this policy, “Personal Information” is defined in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Printio subscribes to the principles of responsible data processing, collection, and use as outlined in POPIA and relevant South African legislation.

1.2. Printio is committed to protecting your privacy and ensuring the security, accuracy, and confidentiality of your Personal Information. While we take reasonable security measures, no method of transmission or storage is completely secure.

1.3. When registering or placing an order, you may be asked to provide Personal Information including (but not limited to):

  • First and last name
  • Physical address
  • Contact number
  • Email address
  • Company details (if applicable)
  • VAT or registration number (if applicable)
  • Payment details (processed via third-party providers)

1.4. We aim to collect only the information necessary to provide services and enhance your experience. Your agreement to this policy constitutes consent under Section 69 of POPIA.

1.5. Payments made on the Printio website are processed securely via third-party gateways (currently, Payfast). Printio may store limited payment information only where necessary for customer support or accounting purposes.

1.6. Printio will not collect or use sensitive Personal Information (e.g., race, religion, health data) unless legally required or with your explicit consent.

1.7. By accepting this Privacy Policy, you consent to Printio using your Personal Information for:

  • Processing and delivering orders
  • Communicating updates to services or policies
  • Customer service and responding to queries
  • Marketing (you may opt out)
  • Enhancing and personalising your user experience
  • Conducting internal analytics
  • Legal and security purposes
  • Creating aggregate market insights (non-identifiable data only)

1.8. We implement reasonable technical and organisational security measures to protect your information against loss, misuse, or unauthorised access.

1.9. While absolute protection is not guaranteed, Printio commits to continuously reviewing and improving its data security standards.

1.10. Your Personal Information may be stored in or transferred to a jurisdiction outside South Africa. In such cases, Printio will ensure your data is protected in line with applicable standards.

1.11. Your Personal Information will not be kept longer than necessary for the purposes for which it was collected, or as required by law.

1.12. Access to your Personal Information is limited to authorised Printio staff, service providers, and consultants who are subject to strict confidentiality obligations.

1.13. Printio reserves the right (but not the obligation) to review or monitor content you submit to the platform (e.g., uploads or comments), for legal or moderation purposes.

1.14. Use of this website is restricted to persons over the age of 18, or those legally permitted to enter into binding agreements.

1.15. You consent to Printio sharing or renting your Personal Information (excluding payment details) with third-party providers as needed to fulfil services. We will never sell your information for unrelated marketing.

2. Log Files

2.1. When you visit the Printio website, we may automatically collect non-personal data including:

  • Your IP address
  • Browser type and language
  • Date and time of access
  • Referral website
  • Pages visited and browsing behaviour

2.2. This information is used in aggregated form to monitor usage patterns, improve our site, and detect misuse. It may be linked to your Personal Information only if required for security or operational purposes.

3. Cookies

3.1. The Printio website uses cookies to enhance your browsing experience.

Session Cookies – Temporary cookies used to manage your active session. These expire once you close your browser.

Persistent Cookies – These remain on your device to remember preferences and improve future site visits. No Personal Information is stored in these cookies.

3.2. You can disable cookies in your browser settings, though this may limit certain website functionalities.

4. Third-Party Links

4.1. Printio may include links to external websites, platforms, or services (e.g., payment gateways or social media). These are not governed by this Privacy Policy.

4.2. We are not responsible for the content, security, or privacy practices of third-party websites.

4.3. You access such sites at your own risk and should read their privacy terms before disclosing any Personal Information.

5. Electronic Communications and the ECT Act

5.1. “Data Messages” (as defined by the Electronic Communications and Transactions Act 25 of 2002) will be considered received by Printio only when acknowledged or acted upon.

5.2. Electronic communications from Printio to users will be deemed received as per Section 23(b) of the ECT Act.

5.3. No encryption or digital signature is required for valid communications between you and Printio unless otherwise agreed.

5.4. As required under Section 43(1) of the ECT Act, Printio discloses the following:

  • Company Name: Printio (Pty) Ltd
  • Registration Number: 2025/576357/07
  • Registered Address: 42 Circuit Road, Westmead, Pinetown, 3608
  • Email: admin@printio.co.za
  • Website: www.printio.co.za

6. Contact Us

If you have any concerns about your privacy or this policy, please contact our Information Officer at:

Email: admin@printio.co.za
Subject line: “Privacy Policy – Attention: Information Officer”