Terms and Conditions
Printio Terms and Conditions
Effective Date: 31 July 2025
PLEASE READ THESE TERMS CAREFULLY BEFORE BROWSING THIS WEBSITE. BY CONTINUING TO USE THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS WEBSITE OR ITS SERVICES.
ALL SECTIONS OF THESE TERMS APPLY TO BOTH REGISTERED USERS AND GUEST CUSTOMERS UNLESS EXPRESSLY STATED OTHERWISE.
1. Introduction
1.1. This website, www.printio.co.za ("Website"), is owned and operated by Printio (Pty) Ltd [Registration Number: (2025/576357/07)]. Any reference to "Printio", "we", "our" or "us" includes our employees, agents, affiliates, service providers, and contractors.
1.2. These Terms apply to any person who accesses or uses the Website and/or Services provided by Printio.
1.3. By using the Website, you confirm that you are either of legal age or duly authorised to act on behalf of an entity and that you accept these Terms in full.
1.4. Printio may amend these Terms without prior notice. Continued use after changes constitutes acceptance of the revised Terms.
2. Definitions
2.1. "Material Designs" refers to the graphic designs uploaded by a User for the purpose of printing.
2.2. "Services" means web-based print and delivery services offered by Printio.
3. Use of the Website
3.1. Users are granted a limited, revocable license to access and use the Website in accordance with these Terms.
4. Our Services
4.1. Printio allows users to upload custom artwork (Material Designs) for printed products including business cards, flyers, posters, brochures, etc.
4.2. Charges for Services (Service Fees) vary by product type, specifications, and delivery method.
5. Payment Terms
5.1. Payments are accepted via EFT or through our payment partner, currently PayFast. All transactions are in South African Rand (ZAR).
5.2. Quotes are valid for 7 days. Printio reserves the right to adjust pricing at any time without notice.
5.3. All prices are for a single artwork only. Quantities cannot be split across multiple designs.
6. User Content and Submissions
6.1. Users retain ownership of uploaded Material Designs but grant Printio a license to print, store, and display such content for order fulfilment.
6.2. Users warrant that all uploaded content complies with applicable laws, does not infringe third-party rights, and is free of harmful code.
6.3. Printio reserves the right to review, reject, or remove any submission that violates these Terms or applicable laws.
7. Refunds and Returns
7.1. Refunds are granted at Printio's sole discretion, primarily in the form of store credit, and exclude custom-made or special-order items.
7.2. Refunds must be requested within 14 days of delivery. Requests must be sent to admin@printio.co.za with an explanation and supporting evidence.
7.3. Cash refunds may be subject to a 2% admin fee and can take up to 14 business days. Orders in production are not eligible.
7.4. Printio will provide free reprints for defective products or items lost in transit.
7.5. Minor colour or size variations inherent in the printing process are not considered defects.
8. Artwork, Proofs and Reprints
8.1. Users are responsible for ensuring their artwork is print-ready and meets required specifications.
8.2. Proofs must be approved before production begins. Online proofs do not reflect exact colour output.
8.3. Printio is not responsible for errors in spelling, grammar, orientation, or alignment if artwork is approved as-is.
8.4. Reprints are only provided for orders with confirmed defects, not for colour shifts due to RGB/CMYK conversion or paper stock absorption.
9. Cancellation Policy
9.1. Orders may not be cancelled once marked as "In Production".
9.2. Orders without artwork may be cancelled for store credit within 21 days.
10. Delivery
10.1. Delivery timelines are estimates and may vary due to address errors, courier issues, or other external factors.
10.2. Customers are responsible for providing accurate shipping details. Re-delivery due to customer error will incur additional charges.
11. Intellectual Property
11.1. Except for User-submitted Material Designs, all content on the Website is the intellectual property of Printio and may not be copied, distributed, or reused without written permission.
12. Limitation of Liability
12.1. The Website and all Services are provided “as is” and “as available.” Printio makes no warranties, express or implied, regarding the quality, accuracy, or reliability of any content or service.
12.2. Printio is not liable for indirect or consequential damages, including lost profits, business interruption, or data loss.
13. Unauthorised Use
13.1. Users may not engage in unlawful, harmful, or abusive use of the Website, including attempts to hack, mine data, or impersonate others.
14. Governing Law
14.1. These Terms are governed by South African law. Disputes are subject to the jurisdiction of the South Gauteng High Court or any other competent court.
15. Notices and Contact Information
15.1. Legal notices must be sent to:
Printio (Pty) Ltd
42 Circuit Road, Westmead, Pinetown, 3608
Email: admin@printio.co.za
This Terms and Conditions document replaces all prior versions. Printio reserves the right to revise it periodically.